Shipping Policy

Thank you for choosing CastrolLube.
To help you better understand the entire process from order placement to delivery, we are providing detailed information on shipping arrangements, delivery areas, carriers, estimated transit times, and related essential notes.

We aim to reduce uncertainty during the waiting period by providing as much transparency as possible.

1. Order Processing and Shipping Time

• All orders enter the processing stage after payment is successful.
• Under normal circumstances, orders will be packaged and shipped within 1-3 business days.
• After shipment, the system will automatically or manually update the logistics information (depending on the carrier).

The following situations may lead to extended processing times:

• Increased order volume during promotional periods
• Public holidays or special leave arrangements
• Individual orders requiring additional inspection or repackaging

If there is a significant delay, we will inform you via email.

2. Delivery Areas, Carriers, and Estimated Delivery Time

Delivery time is the estimated time from shipment to successful delivery, and does not include order processing time.

North America (USA, Canada)

• Carrier:
  USPS, UPS, FedEx, and local partner logistics providers
• Shipping Method:
  International Standard Shipping / Commercial Express
• Estimated Delivery Time:
  7–15 business days

Europe (UK, Germany, France, Spain, Italy, etc.)

• Carrier:
  DHL, DPD, UPS, and national postal systems
• Shipping Method:
  International Dedicated Line / Commercial Express
• Estimated Delivery Time:
  8–18 business days

Asia (Japan, South Korea, Singapore, Southeast Asia, etc.)

• Carrier:
  EMS, SF Express International, regional logistics providers, or local postal services
• Shipping Method:
  International Express / Regional Dedicated Line
• Estimated Delivery Time:
  6–12 business days

Oceania (Australia, New Zealand)

• Carrier:
  Australia Post, DHL, UPS, and local partner logistics providers
• Shipping Method:
  International Express / Commercial Shipping
• Estimated Delivery Time:
  8–16 business days

3. About Logistics Tracking

• Most orders will provide a trackable logistics tracking number after shipment.
• Update frequency varies among different carriers, and some logistics information may be delayed.
• Before the package arrives in the destination country, the logistics status may show as "In Transit" or "Information Not Yet Updated".

If there is no update for a long time, please wait 2-3 business days before contacting us.

4. Customs Duties, Clearance, and Uncontrollable Factors

• Customs policies vary in different countries and regions.
• If customs duties, import taxes, or customs clearance fees are incurred, they are usually borne by the recipient.
• Customs clearance time, customs inspections, weather, flight adjustments, etc., may affect the final delivery time.
• The above situations are beyond CastrolLube's direct control, and we appreciate your understanding.

5. Address Information and Delivery Failure

Please ensure the following when placing your order:

• The recipient's name, address, postal code, and contact number are complete and accurate.
• Incorrect or incomplete address information may lead to delivery delays or returns.

For secondary delivery or returns due to incorrect customer-provided address information, the relevant costs may be borne by the customer.

6. Logistics Issues and After-Sales Support

If you encounter any of the following situations:

• Delivery time significantly exceeds the estimated timeframe.
• Logistics information is abnormal or has been stagnant for a long time.
• The package is suspected to be lost or damaged.

Please get in touch with us via email:

📧 castrollube@hotmail.com

Please provide the following information in your email:

• Order number
• Recipient's name
• Brief description of the problem

We will assist in investigating and communicating with the carrier within a reasonable timeframe.

7. Our Commitment

CastrolLube understands that waiting for your order can sometimes be stressful.
We cannot promise that every shipment will be completely unaffected by external factors. Still, we promise to diligently follow up, provide honest feedback within our control, and do our best to assist in resolving any issues.

Thank you for your understanding and support.