Privacy Policy

Thank you for visiting CastrolLube.
We highly value user privacy and data security. To ensure you understand how we collect, use, and protect your personal information, we have developed the following privacy policy. By using this website, you agree to the terms of this policy.

1. Information Collection

When you use the CastrolLube website and related services, we may collect the following information:

Necessary Account and Transaction Information

  • Name, contact information, address, email address
  • Order information, payment information (used only for payment processing; complete payment credentials will not be stored)

Website Usage Information

  • Browsing history, click behavior, pages visited, and time spent on pages.
  • IP address, device type, and browser information

Other voluntarily provided information

  • Customer feedback, surveys, and after-sales communication information

We only collect information necessary to provide our services and will not collect sensitive data unrelated to the services.

2. Information Use

The personal information collected by CastrolLube is used only for legitimate and clearly defined purposes, including but not limited to:

  • Processing and fulfilling orders
  • Providing customer service, after-sales support, and logistics information
  • Improving website experience and product services
  • Providing you with important notifications related to your orders or the website
  • Complying with legal and regulatory requirements or preventing fraudulent activities

We will not use your personal information for unauthorized marketing or commercial sale.

3. Information Storage and Security

  • All user data is stored on secure servers, protected by encryption and access controls.
  • Only authorized personnel can access the necessary information to ensure the regular operation of services.
  • We conduct regular security reviews and maintenance to prevent data breaches, tampering, or unauthorized access.

Although we take reasonable security measures, 100% security cannot be guaranteed in the internet environment, and users should also appropriately safeguard their account information.

4. User Data Management

You have the right to manage your personal information at any time, including:

  • Access and Viewing: You can request access to the personal information we hold.
  • Updating and Correcting: You can modify or supplement inaccurate information.
  • Deletion or Withdrawal of Consent: You can request the deletion of some or all of your personal information, or withdraw your data usage authorization.

To exercise the above rights, please get in touch with us via:
📧 castrollube@hotmail.com

We will respond within a reasonable time and process your request within the limits permitted by law.

5. Cookies and Website Tracking

To enhance your website experience, we may use cookies or similar technologies:

  • To record your browsing preferences and habits
  • To facilitate personalized recommendations and website function optimization
  • Not used to track your behavior on other websites

You can turn off cookies in your browser settings, but some functions may be affected.

6. Third-Party Services and Sharing

  • We may use third-party services to provide payment, logistics, or analytics functions.
  • Third parties will only use your information within the authorized scope and must comply with relevant privacy protection regulations.
  • Unless required by law, CastrolLube will not sell or rent your personal information to third parties.

7. Protection of Minors

  • This website and services are not intended for users under 18 years of age.
  • If you are a minor, please use the website under the guidance of your guardian.
  • Personal information collected without a guardian's consent will be promptly deleted or its use discontinued.

8. Updates to the Privacy Policy

  • CastrolLube reserves the right to update this policy based on actual circumstances.
  • Updates will be published on the website, and continued use after the update constitutes your acceptance of the new policy.
  • We recommend that you regularly review the privacy policy to stay informed of the latest content.

9. Contact Us

If you have any questions or requests regarding the privacy policy, please get in touch with us through the following methods:

📧 castrollube@hotmail.com

CastrolLube is committed to protecting the security of your personal information, ensuring that data is only used for legitimate purposes, and respecting your management rights.
Thank you for trusting and using our services.