Contact Us
Thank you for visiting Castrollube.
We are a shop specializing in doll products, and we take every item seriously, just as we value every communication with our customers. If you have any questions while browsing, placing an order, or receiving your goods, please feel free to contact us.
Whether it's about product details, order status, shipping information, or after-sales issues, we will do our best to provide you with clear, accurate, and helpful responses.
📧 Contact Email:
castrollube@hotmail.com
We recommend contacting us via email first.
Please briefly describe your problem in the email and include your order number (if applicable). It will help us process your request more quickly and accurately.
📞 Contact Phone:
+86 173 1819 9129
📍 Contact Address:
No. 24, Jianshe Street, Baijie Town, Naxi District, Luzhou City, Sichuan Province
(This address is for shop registration and contact purposes only, not a physical retail store)
🕘 Business Hours:
Monday to Friday
09:00 – 18:00
⏱ Response Time:
- Emails received on weekdays will usually be replied to within 24–48 hours.
- Messages received on weekends or public holidays will be processed on the next business day.
- During periods of high inquiry volume, response times may be longer, but we will do our best to respond as quickly as possible.
Thank you for taking the time to contact us.
We understand that every inquiry represents an expectation and trust, and we hope to respond to each of your questions with patience and sincerity.